Returns & Exchanges
At rue21, we want you to love your look, which is why we offer a 30-day window to return or exchange items that are unwashed, unworn, and still have the original tags attached. Returns can be processed easily through our online portal or at any of our physical store locations.
Start Your Return
Visit our online Returns Portal and enter your order number and billing zip code to locate your purchase and select the items you wish to send back.
Print Your Label
Select your preferred return method to generate a prepaid shipping label or a QR code for a printerless drop-off experience.
Pack Your Items
Securely pack your items in the original packaging if possible, ensuring all tags are intact, and include the packing slip inside the box.
Ship It Back
Drop off your package at any authorized carrier location; once received at our warehouse, your refund will be processed within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing